使用說明與常見問題 User Manual and Q&A

使用說明 User Manual

1. 惡意檔案上傳(File upload):

  至「惡意檔案上傳」頁面,填寫必要資料後送出,檔案送出後會產生檔案「事件編號」,請自行牢記並保管「事件編號」以利未來查詢檢測進度。
  檔案上傳後,頁面將自動導向結果頁面。如動態檢測尚未完成,則顯示紅色問號"?"。鼠標位於問號"?"上時將顯示預估完成所需時間。
  若希望本中心提供沙箱檢測結果,請提供電子郵件信箱,待檔案檢測完畢後,系統會自動將檢測結果寄送至您的電子郵件信箱。
  目前可接受檔案類型:scr, ppt, doc, pdf, xls, xlsx, xlsm, xltm, pptx, ppsx, pptm, potm, docx, docm, dotm, exe, msi, dll, js, sys, bat, com, htm, html, odt, odp, ods, odg, odb, zip, rar, jar。

Files can be uploaded at the “File Upload” page. A track ID will be generated immediately after the upload, which can be used to track the analysis progress at the “Track Progress” page. The page will then be directed to the "Track Progress" page. If you wish to received the result of the dynamic analysis, please provide your e-mail address and the result will be sent to the address automatically. We currently accept these file formats: scr, ppt, doc, pdf, xls, xlsx, xlsm, xltm, pptx, ppsx, pptm, potm, docx, docm, dotm, exe, msi, dll, js, sys, bat, com, htm, html, odt, odp, ods, odg, odb, zip, rar, jar.

2. 檢測進度查詢(Track progress):

  至「檢測進度查詢」頁面,填寫「事件編號」後送出,若檔案尚未檢測完成會顯示目前檢測進度,若檔案已檢測完成,則會顯示檢測報告摘要,如欲取得完整報告,請輸入電子郵件,本中心會將檢測報告寄送至您的電子郵件信箱。

The analysis progress can be tracked by using the track ID generated after the file upload. The current available result will be shown. You may enter your e-mail address and Virus Check will send the analysis report to you automatically.

3. 取得檢測報告(Analysis report):

  若於「惡意檔案上傳」有留下電子郵件,檔案分析完成後會自動將檢測報告寄至上傳者所提供之電子郵件信箱。

  若未留下電子郵件者,可利用「檢測進度查詢」功能,取得檢測報告。
Virus Check automatedly sends the report to the E-mail address provided when uploading the file. Otherwise, report can be retrieved at the Track the progress page

4. 合作單位檢測結果(Analysis result from collaborator):

  若發現檔案有可疑行為,將送到趨勢科技、奧義智慧科技進行深度檢測。使用者可於 2 至 3 天內再行查詢檢測結果。

Analysis result from collaborator Files with suspicious behavior will be sent to TrendMicro for deep analysis. Result can be viewed on the ‘Track Progress’ page after 7 days.

5. 使用手冊(User Manual):

詳細使用流程可以查閱使用手冊

Detailed explanation of analysis procedure can be found at User Manual

Q1: 若是忘記事件編號應該怎麼辦? Q1. I forgot my track ID, what can I do?

若是您當初有填寫電子信箱,請稍候待檔案檢測完畢,本中心會主動將報告寄至您的信箱。若您當初無填寫電子信箱,請重新上傳惡意檔案以進行檢測。
Virus Check automatically sends the analysis report to the e-mail address provided at the ‘Upload File’ page. If the e-mail address was not provided, then the file will have to be uploaded and analyzed again.

Q2: 需要多久時間才能收到檢測報告? Q2. How long will the analysis take?

由於資源考量,將依檔案上傳時間先後列入排程進行檢測,若排程中檔案稍多時將會花費較多時間處理您的檢測請求,歡迎隨時至檢測進度查詢頁面查詢以取得檢測進度。
Since our resources is limited, it may take longer to finish then expected. You can use Track progress to view current progress of your analysis.